LW Theatres Reviews

Chaos. Doors open half hour late. Show starts over an hour later than advertised. And I suspect this is to maximise bar sales. Cynical. Felt tricked.

Trying to book tickets on line this evening and when it comes to pay I get a pop up
A client with these details already exist
I’ve tried resetting my password but still get the same pop up
I’ve given up I’ll spend £120 on something else

Yesterday The search for the right number was difficult. Then spoke to a pleasant gentleman who said I had to fill in an accesable form to register my disability.ok fair enough.
However today another search for the number, only to be told again to book in on line by the same pleasant man to book on line. Why he didn’t want to book it ?
So now I have booked and my carer don’t get a free seat. So confused and disappointed update. Went through costumer services. Who had to double check my details of proof of disability. Found error and put it right, got my carer his free seat. 2 days to complete

FREEZING COLD WITH AIRCON BLASTING ON PEOPLES FACES AND BAR STAFF REFUSED A GLASS OF WATER WHEN WE BOUGHT COKES AT THEIR BAR. INCREDIBLY DIFFICULT TO VIEW SHOW FROM YOUR SEATS AND WE PAID £100 EACH FOR CENTRE STALLS, VERY CRAMMED AND UNCOMFORTABLE - DEFINITELY THE WORST THEATRE AND SERVICE I HAVE BEEN TO IN LONDON.

Great service received at the London Palladium. A special thanks to Michael Chakraverty who made arrangements to facilitate my request and Robbie who went out of his way to facilitate it on the day. Great service and great show! Many thanks.

I have used LW Theatres multiple times in the last two months. Booked to see Frozen , Matilda and Chess the musical. Tickets are always sent in time with regular communication. I also needed access for my daughter and they sorted it out so quickly and were very helpful. I would recommend them to anyone.

I was looking for an online booking to get tickets for the musical "Frozen", there are so many ticket providers but purchasing directly from lwtheatres was the cheapest option.

Do not waste your money on ticketing website, get them directly.

Attended Strictly Come Dancing The Professionals at The Palladium and during a video at the start of the show the cast say you can taken photos and put them onto social media etc but during the whole show over officious stewards continually kept stoping some people from taking photos.
At least be consistent and sing from the same hymn sheet guys!

So sick of booking agencies too anal to actually send out tickets you have paid for ON TIME. Why should we have to wait and stress right up to a few hours before a show before receiving our tickets?? Especially e-tickets. Unable to contact them - bugger all customer support. Never using this useless bunch again.

Excellent and professional experience with LW.
We received a confirmation email (to junk mail) of our details, seats, and cost instantly.
A few days in advance we received a second email welcoming us to The Cambridge Theatre and reminding us to check for our e tickets 24hrs before hand.
Sure enough the tickets arrived the night before and scanned no problem at the door.
A very delightful experience with LW.
The show was fantastic and the staff were extremely friendly and professional.

No compassion my mother died so could not go to the London palladium panto December 21 e mailed them no reply emailed again they said they wouldn’t refund or give me a voucher as I hadn’t contacted them which I had e mail to prove it plus got the tickets still they where not interested even under the circumstances DO NOT BOOK WITH LW THEATRES ???????

My experience with LW Theatres customer relations was excellent! Thank you for the immediate response and the good communication and for resolving my issue right away. I highly recommend LW Theatres and am very pleased with this positive experience (- after having several horrible experiences with ATG Tickets!)

Tried to contact LW Theatres about my Access (disabled) tickets - no access telephone line at the moment so I had to email. Emailed 2 weeks before the show and was told it would be 72 hours til I got a response. No response ever came! All I wanted to do was upgrade my tickets as I had been sold restricted view tickets without being told and my eyesight is very poor due to my disability. Would not book through LW again!

Do not use this site. Tickets are not provided on request and trying to contact a rep is impossible. The only communication is via email and LW just keep sending the same reply.

The service is so poor it makes one wonder whether the whole setup isn't a scam and I have lost my money.

My advice is use a reputable ticket office that sends tickets on request.

LW do not mention that tickets are not provided at the time of booking, which makes me wonder whether they are able to confirm my booking has been made and is secured with the Theatre.

Bought tickets for a show months ago, confirmation advises tickets will be sent 24 hours by email to your email address.
No tickets or email arrive. No phone number to call and speak to a human, just an unhelpful automated answerphone message advising you to email. Auto response from email... it takes up to 72 hours for a response! How utterly genius. So they will likely respond two days AFTER the show. Support the theatres they say! We are trying guys but you MUST try harder for a better customer service response time with this ridiculous new policy. Complaint going in to STAR.